Contract Contact Centre Solutions Architect

Join PrecisionERP/IT Inc. as a Contract Contact Centre Solutions Architect for a hybrid role beginning in June in Winnipeg. Focus on improvements in service delivery through strategic assessments and business engagement.

This position requires over 8 years of experience in public sector contact center solutions and enterprise architecture. You will work closely with business leaders and IT stakeholders to develop strategies, implement enterprise roadmaps, and achieve measurable outcomes. Your background in customer journey mapping and process efficiencies will play a key role in this position.

Key Responsibilities:
• Carry out comprehensive contact center assessments
• Develop effective customer experience strategies
• Collaborate with stakeholders on actionable insights
• Create strategic roadmaps for modernization
• Identify operational efficiencies through mapping

Requirements:
• 8+ years in contact center an...