Contracts & Customer Support Manager

Contracts & Customer Support Manager

Toronto, ON, Canada

The **Manager, Commercial Contracting & Customer Support** leads and develops a high‑performing team responsible for commercial contracting and customer support operations. This role oversees the full lifecycle of commercial contracts—from strategic offer development and negotiation through contract execution and lifecycle management—while ensuring efficient customer support processes including order entry, contact center management, and customer issue resolution.

The position plays a key role in driving operational excellence, enabling revenue flow across divisions, and supporting commercial strategies and growth initiatives. The manager is responsible for supervising daily operations, managing team performance through defined KPIs, maintaining departmental processes and documentation, and strengthening partnerships with internal stakeholders. This role also focuses on continuous process improvement, t...