Conversation Designer for AI-Powered IVR & Voice Journeys

A financial services firm in Toronto is looking for a Conversation Designer for a 12+ month, full-time contract. You will work on enhancing the client’s IVR capabilities and create structured conversation frameworks. Required skills include expertise with tools like Jira and Confluence, plus fluency in Canadian English and conversational French. Strong communication is vital for working with clients. This role is primarily onsite and aimed at modernizing client interactions across business processes.
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