Costumer Experience Representative - Metcalfe

Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Process credit card payments
• Answer incoming calls
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to deliver...