Council Tax Billing Officer

3 Month Contract With A Local Authority Job Purpose To administer Council Tax billing accurately and efficiently in line with current legislation, ensuring the effective collection of Council Tax. The role also provides high-quality customer service to residents and stakeholders through telephone, written, and electronic communication channels. Key Responsibilities Administer Council Tax billing processes accurately and in accordance with legislation and council procedures. Maintain up-to-date knowledge of Council Tax legislation, case law, discounts, exemptions, and Local Council Tax Reduction schemes. Provide professional advice and support to customers via telephone, written correspondence, face-to-face, and electronic channels. Process applications, reviews, discounts, exemptions, disregards, and payment arrangements, ensuring compliance with Direct Debit regulations. Prioritise and manage workloads effectively to meet service targets, deadlines, and customer needs. Work collaborat...