Description
Drive solutions for customers at CPKC in the role of Coordinator for Customer Solutions. Focus on delivering quality service and resolving issues promptly to enhance customer relationships.
As a Customer Solutions Coordinator, your responsibilities will include managing inquiries and ensuring timely updates regarding shipments and billing. You will also coordinate with various teams to address and resolve service-related issues, facilitating a seamless experience for Carload, Intermodal, and E-Business customers.
Key Responsibilities:
• Manage customer inquiries related to shipments and services
• Provide timely communication on shipment status and delays
• Ensure documentation of customer interactions is up-to-date
• Investigate service issues and drive resolutions
• Support digital tool utilization and customer onboarding
Requirements:
• At least 2 years of customer service experience
• Strong attention to detail and multitasking capabilities
• Excell...
As a Customer Solutions Coordinator, your responsibilities will include managing inquiries and ensuring timely updates regarding shipments and billing. You will also coordinate with various teams to address and resolve service-related issues, facilitating a seamless experience for Carload, Intermodal, and E-Business customers.
Key Responsibilities:
• Manage customer inquiries related to shipments and services
• Provide timely communication on shipment status and delays
• Ensure documentation of customer interactions is up-to-date
• Investigate service issues and drive resolutions
• Support digital tool utilization and customer onboarding
Requirements:
• At least 2 years of customer service experience
• Strong attention to detail and multitasking capabilities
• Excell...
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