CRM OCD Delivery Manager

RESPONSIBILITIES

• Own end‑to‑end delivery for the OCD build and evolution scope
• Manage delivery planning, capacity, milestones, and dependencies
• Ensure commitments on timelines, quality, and delivery objectives are met
• Lead and manage offshore teams including backend developers and platform engineers
• Drive productivity, delivery discipline, and continuous improvement
• Ensure adherence to agreed development and delivery standards
• Act as the single point of contact for European IT and CRM stakeholders
• Facilitate regular progress reviews, reporting, and risk management
• Align delivery priorities with overall program and business objectives
• Coordinate with teams working on:

oSalesforce Marketing Cloud

oAdobe Campaign

oGoogle Cloud Platform (GCP)

• Manage inter‑team dependencies within the wider CRM ecosystem
• Ensure compl...