Customer Care Advocate- Mexico Ii

Responsibilities
Dedication to ***** overserve strategies
Handles internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and procedures
Builds strong customer relationships and delivers customer‐centric solutions
Supports corporate initiatives designed to overserve customers while providing an effortless customer experience
Plans and prioritizes daily work to meet commitments aligned with organizational goals
With initial direction and supervision, takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Handles standard customer escalations autonomously, aiming for first‐contact resolution when possible
Collaborates with internal teams with a high sense of accountability and urgency
Works with Distribution Center operations to ensure orders are managed and shipped in a timely manner, resolving shipment issues such as damaged, late, or incorrect pr...