Customer Care Analyst

Job Function: Customer Management

Job Sub Function: Non-Technical Customer Service

Job Category: Business Enablement/Support

Job Posting Locations: Bogotá, Distrito Capital, Colombia

Job Description

About MedTech. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

The Customer Care Analyst is responsible for executing daily customer support and service coordination activities within the Technical Service area. This role acts as a key interface between customers, service engineers, and internal teams, ensuring efficient service execution, proper documentation, regulatory compliance, and high levels of customer satisfaction.

Responsibilities

• Customer Care & Service Coordination: Execute daily Customer Care activities, including answering customer calls, registering service requests, and coordinating with the ...