Customer Care Coordinator at Lai and Associates

Elevate client interactions as the Customer Care & Information Coordinator at Lai and Associates. Ensure seamless communication, documentation, and support for our valued clients throughout their journey.

You will manage client communications, coordinate onboarding, and maintain comprehensive documentation while supporting project operational coordination. Your role emphasizes accuracy and responsiveness in a collaborative environment, enhancing client satisfaction and service consistency.

Key Responsibilities:
• Serve as primary contact for client communications
• Manage onboarding activities and team alignment
• Track project statuses and client interactions
• Prepare recurring reports and internal documentation
• Coordinate logistics for client webinars and events

Requirements:
• 1-3 years in customer success or project coordination
• Strong communication and organizational skills
• Experience wit...