Full-time

Customer Care & Fashion Advisor (2nd level) (GER) (BCN)

Posted by Mytheresa • June 08, 2026

📍 Barcelona, Catalonia, Spain

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Description

Customer Care & Fashion Advisor (2nd level) (GER) (BCN)
To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)

Consistently meet the highest service and KPI standards of the department

Establish and maintain relationships to build a portfolio of relevant customers

Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing roles

Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills

Familiarity wit...
            

Job Details

Location Barcelona, Catalonia
Job Type Full-time
Category Information and Record Clerks
Posted June 08, 2026
Deadline July 18, 2026

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