Customer Care Rep

General information
- Country
Mexico
- City
Mexico City
- Job ID
*****
- Department
Customer Support
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
The Customer Care Representative is responsible for managing Global incoming support calls, Contact Management, and Entitlement verification using our Support Portal.
A Day in The Life Typically Includes:
- Answer customer phone calls and validates entitlement to services.
- Monitor various portals as well as mailboxes for customer Inquiries
- Contact Registration and set temporary support extensions when and if applicable.
- Route and direct escalated calls as needed for resolution.
Basic Qualifications:
- Experience in customer service and admin type role.
- Full proficiency in English.
Preferred Qualifications:
- Working experience in MS Office, Outlook, Teams, Word an...