Customer Care Specialist at Gordon Food Service

Deliver exceptional customer service as a Customer Care Specialist with Gordon Food Service. This role focuses on order processing and support via multiple communication channels, ensuring customer satisfaction.

Gordon Food Service seeks a committed Customer Care Specialist to provide support to clients. You will assist with everyday inquiries, order processing, and provide delivery support using E-Commerce technologies. Your role may also include mentoring new staff and was tailored to enhance customer experiences and operations routinely.

Key Responsibilities:
• Provide efficient customer service via phone, email, SMS, and chat
• Assist District Sales Representatives with business process knowledge
• Arrange exception deliveries in cooperation with transportation departments
• Process credits and manage Invoice inquiries as needed
• Help with Recall Communication Management when necessary

Requirements:
• High ...