CUSTOMER CARE

Merriam Music is seeking problem‑solving, empathetic, and detail‑oriented customer care representatives to support our students and families 7 days a week, with morning, noon, and night shifts.

Job Responsibilities

• Processing enrollments and registrations
• Managing billing questions and concerns
• Assisting the lead Customer Care member with suggestions to improve operations
• Answering and directing general inquiries
• Confirming or clarifying class times, locations, and directions for parents and students
• Handling ticket sales or collection for events
• Answering general questions regarding policies or practices when they arise

Team members enjoy competitive base salaries with transparently tracked and awarded bonuses and have the opportunity to learn nearly every back‑end system in the company.

Qualifications

• Open to learning new systems and receiving training and sup...