Customer Engagement Director Role at Fairstone

Join Fairstone as the Customer Engagement Director, guiding initiatives to enhance card usage and profitability. Utilize insights to create effective engagement strategies for sustainable growth.

This full-time position requires a leader with 8-10+ years of experience in customer engagement, particularly in credit cards and financial services. The role encompasses lifecycle management and monetization strategies, focusing on user acquisition, retention, and portfolio value optimization. Collaborate with various teams to develop targeted campaigns and initiatives.

Key Responsibilities:
• Drive initiatives to maximize card usage and revenues
• Develop data-driven engagement and retention strategies
• Create and execute campaigns that promote loyalty
• Ensure brand integrity in all internal and partner interactions
• Analyze competitive trends to inform strategic planning

Requirements:
• 8-10+ years in relevant eng...