Customer Engagement Manager Calgary

Become a vital player in customer success with Fastfrate Group in Calgary. This on-site role centers on relationship management, ensuring high service standards, and supporting the sales team.
As a Customer Engagement Manager reporting to the Director of Sales, you will manage key customer accounts in Western Canada. Your focus will ensure client expectations are met while resolving operational issues proactively. Collaborating closely with internal teams, you will enhance customer satisfaction and retention.
Key Responsibilities:
• Ensure service delivery meets client expectations
• Maintain a structured customer call cycle
• Monitor revenue variances and communicate with clients
• Resolve customer issues through internal coordination
• Track performance metrics for continuous improvement
Requirements:
• Experience in account management or customer success
• Preferred background in logistics or transportation
• Strong communication and relationship-bui...