Customer Engagement Specialist for Automotive

Elevate customer interactions as a Customer Engagement Specialist focusing on live chat at a thriving automotive dealership. Drive lead generation and streamline appointment setting to enhance sales initiatives.
In this full-time role, you'll manage live chat inquiries and qualify leads effectively. Your responsibilities include coordinating appointments and maintaining accurate customer data entries in the CRM. A customer-first mindset and multitasking abilities will help meet dealership targets while providing seamless online experiences.
Key Responsibilities:
• Respond promptly to incoming live chat inquiries
• Qualify customer needs and generate valuable leads
• Schedule appointments with Sales Team alignment
• Accurately document all interactions in the CRM
• Collaborate effectively with sales for lead handoff
Requirements:
• Experience in automotive sales processes preferred
• Ability to handle multiple conversations simultaneously
• Familiarity w...