Customer Engagement Specialist in Plumbing and HVAC Industry

Elevate customer satisfaction as a Customer Engagement Specialist within the plumbing and HVAC sectors. Leverage your knowledge to assist customers with inquiries and enhance their service experience.
This role offers the opportunity to engage with customers, manage inquiries, and provide relevant product information. You will ensure smooth communication with sales staff while addressing customer complaints and tracking order activities. Your dedication to service will directly impact customer loyalty.
Key Responsibilities:
• Record inquiries received through diverse communication channels
• Provide product pricing and availability information
• Offer alternative solutions to enhance customer experiences
• Resolve customer complaints with thorough research
• Facilitate customer updates on order delivery status
Requirements:
• Strong plumbing and customer service knowledge
• Demonstrated initiative in customer service role
• Ability to meet deadlines in ...