Customer Experience Agent (Hybrid) — Meals & Coffee Perks

FELFEL Switzerland is seeking a Customer Service Agent in Lausanne to ensure customer satisfaction through efficient communication and support. In this hybrid role, you will handle inquiries via email and calls, improve service processes, and collaborate with various departments. The ideal candidate has experience in business administration or hospitality, problem-solving skills, and fluent French and English. A passion for food is essential, and a valid work permit or Swiss passport is required.
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