Customer Experience Analyst

• Country Colombia

Job Description

We're looking for our next Customer Experience Analyst!

Are you passionate about customer experience, have strong analytical skills, and want to work in an operation that impacts thousands of users across Latin America? At Slang, we're looking for a Customer Experience Analyst who is the first point of contact for our users: someone who delivers excellent support and turns every interaction into an opportunity to strengthen retention, improve adoption, and transform user insights into actionable improvements for the operation.

What are we building at Slang?

At Slang, we implement professional English programs at the best companies and institutions across Latin America. We are a global company operating in more than 15 countries in the region, working with hundreds of clients to help their teams master English in real workplace contexts. Our platform combines cutting‑edge technology, including A...