Customer Experience Expert – EQ3 Winnipeg

Contribute to EQ3’s mission for timeless design as a Senior Customer Experience Expert in Winnipeg. Transform customer inquiries into positive experiences with your problem-solving skills.

In this full-time position, you will join the Customer Care Team to manage customer communication across various platforms. You'll play a vital role in resolving warranty claims and enhancing overall customer satisfaction. Your adaptability and strong communication will be essential in this engaging work environment.

Key Responsibilities:
• Address customer inquiries through phone, email, and live chat
• Keep product knowledge and service policies current
• Resolve quality and warranty claims with thorough investigation
• Coordinate with technicians and teams on claims and repairs
• Provide continuous updates on service requests and availability

Requirements:
• At least two years in a customer care role
• Ability to thri...