Customer Experience Lead

We want you on our team!

At MonaBit, we're building modern financial solutions focused on user experience, automation, and scalability. We're looking for a highly motivated, proactive, and self-motivated Customer Experience (CX) leader to support the company's rapid growth.

This role will be key to structuring, optimizing, and scaling customer service, freeing up the current team and building sustainable processes from scratch.

Role Objective

Lead the customer service operation, ensuring an efficient, empathetic and scalable experience, with a focus on automation, metrics and continuous improvement.

Responsibilities