Customer Experience Manager

Summary

In this key role, the Customer Experience Manager will be responsible for overseeing all aspects of customer interactions, from initial contact to post-service follow-up. Reporting to the Director, the incumbent will manage and develop a team of dedicated customer service representatives, dispatchers, and administrators to ensure that our clients receive exceptional service.

Qualifications

• 4+ years of experience in a customer experience or coordinator role
• Knowledge of plumbing/HVAC industry or parts preferred
• 2+ years in operations role preferred
• Experience in supply chain and inventory management
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Valid Driving License and clean drivers abstract

Skills & Abilities

• Strong verbal and written communication skills
• Exceptional organizational skills and attention to detail
• Strong time management, p...