Customer Experience QA Lead

DoorDash is seeking a Quality Supervisor in Mexico City to lead the Quality Assurance team. This role is crucial for ensuring exceptional customer interactions and driving service quality improvements. You will coach a team of analysts, conduct quality monitoring, and analyze performance data to enhance the customer experience.

The ideal candidate is bilingual in Spanish and English, with at least 2 years in leadership roles and strong problem-solving skills. This position operates in a hybrid work model, offering flexibility while fostering teamwork.