Customer Experience QA Specialist – Elevate Omni-Channel Support

A leading Canadian fashion retailer in Montreal is seeking a Quality Assurance Specialist to monitor customer interactions across online service channels. The role involves evaluating performance, delivering feedback, and supporting agent development and satisfaction. Ideal candidates should have over 3 years of QA experience, a strong understanding of omni-channel service operations, and be bilingual in French and English. The company offers a competitive compensation package and an excellent work environment.
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