Customer Experience Representative (German Speaking)

Customer Experience Representative (German Speaking)

Due to our client's exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won't just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.

Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.

The Role

You will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.

Key Responsibilities

Product Expertise: Explain and demonstrate product features and functions; prov...