Customer Experience Specialist – Left-Hand Side

We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programs and processes on the Left-Hand Side of the store.

Key Responsibilities

• Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strategy.
• Collaborate with Operations to create and participate in focused action plans using data insights when there are variances from policy/strategy and opportunity sites.
• Follow up on prior feedback/action plans to ensure continuous department improvement.
• Leverage system technologies & tools such as Performance Analytics Center (PAC) and Robin to analyze data and identify trends to support continuous improvement.
• Support and follow-up on training related to department specific programs, standards and National initiatives.
• Ensure adherence to all regional l...