Customer Experience Team Lead - Mexico City

A leading delivery service company in Mexico City is seeking a Team Leader to manage operations and a motivated team focused on customer success. The ideal candidate has strong leadership skills, over 2 years of people management experience, and is bilingual in Spanish and English. Responsibilities include ensuring operational KPIs are met, providing support to team members, and utilizing data for decision-making. The role offers an opportunity to impact the team and overall service quality significantly.
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