Customer Onboarding & Engagement Specialist (Tech Tools) - Guadalajara MX

MezTal is partnering with a fast-growing U.S.-based company in the Senior Living Technology space , focused on improving the lives of older adults through innovative and immersive digital experiences.

We are seeking a Customer Onboarding & Engagement Specialist who will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection of training, relationship building, and customer engagement .

The ideal candidate is a strong communicator, highly empathetic, and passionate about helping others , with the ability to guide customers through new technology in a clear, supportive, and engaging way.

Key Responsibilities

Customer Onboarding & Training

• Lead virtual onboarding sessions, guiding new partners through platform setup and usage.
• Deliver engaging,...