Customer Operations Specialist At March Networks Ottawa

Overview

Elevate customer satisfaction as a Customer Operations Specialist at March Networks. This role offers support for customer inquiries, order management, and smooth operations, suitable for technology enthusiasts. As part of the Customer Operations team, you will report to the Manager and act as a crucial support role for all customer-related issues.

Responsibilities

• Resolve customer issues with a focus on satisfaction
• Provide phone and email support for inquiries
• Collaborate with Sales, Finance, and Operations departments
• Generate transactions using SAP for order management
• Confirm shipments and track deliveries for customers

Qualifications

• College diploma or equivalent experience
• Minimum 5 years in technology customer service
• SAP order management experience mandatory
• Solid MS Office skills required
• Proven ability to manage customer expectation...