Customer Quality

Job Overview

HARMAN Automotive is seeking a Customer Quality Engineer to manage corrective and preventive actions, improve quality performance, and ensure compliance with industry standards such as IATF 16949, ISO 14001, and customer‑specific requirements.

Key Responsibilities

• Root cause analysis and implementation of corrective action for 0KM concerns (mass production).
• Maintain and continually improve the quality system.
• Manage containment actions for 0Km concerns and quality proactive notifications.
• Collaborate with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).
• Execute IPSO Audit to ensure transfer to production of new products is in accordance with approved data.
• Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
• Support Quality Inspectors and technicians to ensure compliance with...