Customer Relations Officer, Customer Engagement

Customer Relations Officer, Customer Engagement

We are SimplyGo Pte. Ltd. (SPL) , a wholly owned subsidiary of the Land Transport Authority, and a key player in the Singapore public transport ecosystem. We develop transit ticketing and travel card-related products and services that simplify journeys and create value for our commuters. We believe great ideas come from people who are curious, driven, and eager to learn. Join us if you are looking for an organisation that allows you to make a meaningful impact and provide the support you need to grow.

What You Will Do

At SPL, you are an integral part of our team - driving meaningful projects and witnessing the tangible difference your work makes.

Key Tasks You Will Be Involved In

• Handle incoming enquiries via hotline, email, or other channels and provide accurate, timely solutions.
• Assist customers with concession-related matters, claims (e.g., over-ded...