Customer Satisfaction Manager

Overview

Pratt & Whitney Canada (P&W Canada) is a global aerospace leader headquartered in Longueuil, Quebec. We design and manufacture next-generation aircraft engines powering a large fleet of business, general aviation, regional aircraft and helicopters. We strive to push propulsion technology to improve flight efficiency and reliability.

Role

Position: Customer Satisfaction Manager. You will strengthen customer loyalty, improve service quality, and drive initiatives across the organization. Work with senior leadership and cross-functional teams to influence strategic decisions and lead continuous improvement to support and engage customers. This is a full-time on-site role in Longueuil.

What you will do

1. Strategy Development: Collaborate with senior management to develop and implement strategies to enhance customer satisfaction and loyalty.
2. Customer Feedback Analysis: Collect, analyze, and interpret customer feedback throu...