Customer Service Advisor

The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).

Business Fundamentals:

Key opportunities:

• Maintain excellent levels of attendance and punctuality
• Attend regular training and development sessions with an assigned mentor
• Maintain excellent levels of attendance, punctuality and quality of work
• Ensure company policies and procedures such are understood and adhered to
• Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
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