Permanent

Customer Service Advisor

Posted by FMG Repair Services • June 13, 2026

📍 Ilkeston, England, United Kingdom
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Description

Salary £28,166.35k pa plus bonus and excellent benefits

Hours: 42.5 per week Mon - Fri, Saturday mornings overtime on a rota basis

Full UK Manual Driving licence essential.

We have an exciting opportunity for an experienced Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Ilkeston.

Ilkeston branch has a great family/friendly atmosphere with a great staff retention! You will join a team of 20 colleagues with 7 bodyshop technicians and 13 support colleagues. Local retailers and amenities close to hand.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payments.

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