Customer Service Advisor (Order Management)

Description

Customer Service Advisor (CSA)

Huntsman is seeking a Customer Service Advisor (CSA) supporting the Advanced Materials Division, located in Costa Rica. This position will report to the Customer Service Manager.

Job Scope

The Customer Service Advisor (CSA) is Huntsman's face to the customer, overseeing and ensuring the seamless execution of customer ordering processes. This role requires strong knowledge of systems, policies, and products within the business.

The CSA supports both internal and external customers and is responsible for effectively managing customer orders from receipt through delivery. The role requires the ability to track and improve efficiency and effectiveness through defined metrics and key performance indicators.

Additionally, the CSA must manage a high workload under tight schedules with a high degree of accuracy, while maintaining professional commun...