Customer Service Agent

The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.

This is not a Call Center, is a Distribution center with services offices in Zona Rio
Not a sales role, it's a Back Office Customer service position, assisting customers through: 
 E-mail - SMS - Chat - Web Base apps - Facebook.
Helping clients with inquiries related to their orders, order processing, order follow up, cancellation and troubleshoot assistance. 
All this working in site, this is not a remote or home office vacancy.

RESPONSIBILITIES
Answer emails, chats, Facebook msg's, written questions from customers & retailers.
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM soft...