Description
About the Job Job Title: Customer Service Center Manager (BPO / Call Center) Location: Villahermosa, Tabasco, Mexico Job Type: Full-time | Onsite Work Schedule: Mountain Standard Time (MST) Hours Company Overview CSV Now, a trusted talent acquisition partner for Silicon Valley startups, is expanding into Mexico to deliver high-quality outsourcing solutions for small and medium-sized businesses.
With established success in the Philippines BPO industry, we are now launching our Mexico operations.
This is a unique opportunity to be part of the founding team , helping shape the culture, processes, and growth trajectory of this exciting new site.
Role Overview As the Customer Service Center Manager , you will oversee daily call center operations, manage performance, and ensure service excellence across teams.
You’ll be responsible for building strong client relationships, maintaining KPIs, and driving continuous improvement.
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