Customer Service Coordinator

Who we’re looking for

• You like a fast-paced environment
• You thrive with change and development
• You like giving feedback
• You’re a team player
• You love learning/sleuthing
• You’re big on accountability

About The Role

• Manages large amounts of inbound and outbound calls in a timely manner
• Provides information, resolves problems, and advises customers on statements or concerns they may have regarding the Explanation of Benefit from services they received
• Follows communication Scripts/Guidelines when needed to handle different clients
• Works within multiple Billing systems and EHR/EMR system with each call
• Knowledge of how Health Insurance coverage works
• Knowledge of the medical claim process
• Knowledge of the patient statement process
• Patient payment processing and posting
• Maintaining documentation of all conversa...