Customer Service Country Lead, ABB Oy

Customer Service Country Lead Helsinki | Pitäjänmäki

We are looking for a Customer Service Country Lead to join ABB’s Drive Products Customer Service team and support order‑to‑delivery processes for Local Sales Units (LSUs) globally. The role focuses on process ownership, customer service, stakeholder coordination, and continuous improvement in a fast‑paced international environment.

About the role

In this role, you will support the order‑to‑delivery process for frequency converters, maintain proactive relationships with LSUs, and coordinate closely with internal stakeholders to ensure end‑to‑end case ownership and high customer satisfaction.

Key responsibilities

• Deliver high‑quality order‑to‑delivery support for ABB’s LSUs by managing orders end‑to‑end, ensuring export control compliance, meeting target lead times, and providing training, documentation, and daily support.
• Lead regular LSU sessions, gather customer fee...