Customer Service

Job Overview

Coordinate and lead activities related to customers to ensure customer satisfaction. Review the performance of activities oriented to customer requirements, contracts, obligations and delivery times. Ensure effective communication with customers.

Team

Their decisions strongly affect Molex's relationship with customers. The team member is authorized to provide solutions to the needs and requirements of clients through meetings with multidisciplinary teams.

What You Will Do

• Process orders accurately and promptly, verifying customer information and ensuring orders are handled efficiently.
• Interact with customers by phone, mail, chat, or in person to provide support and information for a product or service.
• Ensure that appropriate actions are taken to resolve customer concerns.
• Use specific product or service knowledge to respond to customer requests and/or pass it on to the appropriate per...