Customer Service Lead

Company Description

BERICAP is a leading international manufacturer of plastic and aluminum closures, operating 30 production plants and serving customers in over 100 countries. With three production facilities in the United States, Canada, and Mexico, BERICAP North America plays a crucial role in delivering innovative closure solutions to the food, beverage, and industrial sectors. The company is dedicated to sustainability, focusing on lightweight designs and the use of recycled and bio-based materials to reduce its environmental footprint. BERICAP ensures top-tier product quality and safety through centralized best manufacturing practices and ISO 9001 certification.

1.0 Position Purpose

This position serves as a primary point of contact for customers, and is responsible for delivering a reliable, accurate, and proactive order‑to‑delivery experience. The position provides direct support to the Commercial team, and partners closely wi...