Customer Service Lead

Customer Service Lead MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support.
As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You'll Be Doing**
will be provided specific tasks associated with the day to day operation/handling of each assigned escalated customer concern.
The Customer Service Lead will be responsible for providing process improvement recommendations that drive customer satisfaction and advocacy at the Costumer Relationship Center.
**During a Typical Day, You'll**
- Support the team and team leader with case management, contact and escalation related activities.
- Proactively work with team to identify issues, concerns or opportunities to improve case handling times or improve customer experience scores through NPS.
- Monitor...