Customer Service Manager - Aftermarket Parts

About the RoleBuild a career with confidence.Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.From the beginning, we've led in inventing new technologies and entirely new industries.Today, we continue to lead because we have a world‐class, diverse workforce that puts the customer at the center of everything we do.Key ResponsibilitiesCustomer Service Leadership – Aftermarket Parts Focus- Leading and coaching a team handling high‐volume inquiries across phone, email, and chat.
- Ensuring accuracy in parts identification, pricing, availability checks, order status, warranty, and returns.
- Driving proficiency in Salesforce for case management, documentation, and workflow.
- Overseeing accurate order entry, parts lookups, and processing in SAP to minimize errors and delays.
- Monitoring queue performance and staffing levels to meet serv...