Customer Service Manager

Eaton's IS AER ITD division is currently seeking a Customer Service Manager.What you'll doPRIMARY FUNCTION:The Customer Service Manager will manage the Customer Representatives' team with the objective to maximize customer satisfaction and increase performances.The Customer Service Manager will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload.This position will also act as a Customer Representative, managing business interactions and relationships with customers.
Achieve customer satisfaction, manage performance against customer requirements in accordance with contract.
Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.The primary goal is to maximize customer satisfaction by ensuring we meet our d...