Customer Service (Materials) (Ramos Arizpe)

Material Customer Service OverviewThe main objective ofMaterial Customer Serviceis to provide customer support to a set list of customer accounts.Has three main focus areas:Maintenance and understanding of customer demandsManaging customer shipmentsManaging communication around areas that impact demand and/or shipmentsYour ResponsibilitiesDaily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policiesAnalyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externallyManaging shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customersWorking with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely mannerDeveloping inventory, production and ...