Customer Service Officer at Cool Guy AC

Cool Guy AC is one of Ghana’s rising HVAC (air-conditioning) service companies, specializing in installation, servicing, repair, and customer comfort solutions. We are driven by quality service, customer loyalty programs, and community outreach. We are expanding and looking for energetic Customer Service personnel to grow our customer base and promote our brand.

At Cool Guy AC, we don’t just cool spaces we restore comfort, build trust, and bring smiles to every home and office.

What You’ll Do:

• Be the first point of contact for all customers (calls, WhatsApp, social media, and walk-ins).

• Handle bookings, schedule technicians, and confirm appointments with accuracy.

• Provide clear information on our services: installation, cleaning, repairs, and promotions.

• Track service requests and follow up to ensure customer satisfaction.

• Address complaints and concerns quickly with empathy and professionalism.

• Rec...