Customer Service Representative

Location: AguascalientesJob Schedule: Full-time On siteEducation Requirement: High school diplomaShape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.We are currently looking for a Customer Service representative to join our team in Aguascalientes.The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint, and/or question concerning their loan and/or lease accounts.ResponsibilitiesReceive a standard number of inbound phone calls from active/inactive accounts, resolve inquiries, handle complaints, and walk customers through the correct process.Identify the current account status for appropriate action on Retail and Lease calls regarding Total Loss, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.Maintain a Quality S...