Customer Service Representative - Associate Ey Gds Mex 1

About the jobPosition Summary:Job Requirements:- High school diploma or equivalent required- Specific knowledge of Finance & Accounting is preferred- Approximately 0-7 years of related experience preferred- Customer Service Call Center experience preferred- 100% fluent in English in both written and verbal forms.
(mandatory).
Essential Functions of the Job:- Performs duties and responsibilities with limited supervision in accordance with department policies and procedures- Provides call center support to EY personnel and external parties regarding Finance transactions- Escalates calls to leadership as appropriate- Document's inquiries and resolution status- Identifies process issues and suggests solutions- Assists with special projects as requested- Meets production volume and quality standards as outlined by department managementAdditional responsibilities may include:- Act as a mentor, trainer, and knowledge resource to less experienced staff- Collaborate and knowledge-sha...