Customer Service Representative - Bilingual Role

Enhance your career with Lawson Products as a Bilingual Customer Service Representative. Deliver expert customer service in both English and French, ensuring efficient operational support.
In this role, you will be responsible for receiving inquiries and processing orders, while collaborating closely with sales representatives and various internal teams. Your ability to manage customer interactions and provide effective solutions will be crucial. Previous call center experience and a strong customer service background are preferred.
Key Responsibilities:
• Document and respond to inquiries across multiple channels
• Interact daily with sales representatives and customers
• Accurately input and modify orders in the system
• Research discrepancies and expedite deliveries
• Maintain compliance with applicable laws and company policies
Requirements:
• 3+ years in an inbound call-center environment
• Bilingual proficiency in English and French
• Strong analy...